Fireplace Support

At Croft Fireplaces, we understand that owning and maintaining a gas fireplace is not just about warmth; it’s about creating an inviting atmosphere and enhancing the comfort of your home. To ensure you get the most out of your investment, we’re proud to offer a library of online video support for our most popular gas inserts and gas fireplaces.

Valor FireplacesFireplace X & Lopi


Valor fireplaces operate independently of the main power supply, ensuring continued functionality during power outages or severe storms, thanks to the batteries in both your fireplace and remote control. To maintain peak performance, it’s crucial to replace these batteries annually or as indicated. For detailed instructions on how to replace batteries in your fireplace, receiver, or wall switch visit

Valor fireplace makes a series of beeps when I try to light it

The series of quick beeps is an indication that the batteries within the unit are critically low. This does not refer to the 9v battery in remote control but rather the 4 AA batteries inside of all of our current fireplaces. Refer to your fireplace manual or the video above regarding replacing batteries.

Valor 10 Remote Control